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Call Center Team Leader (English/Mandarin Speaker)

Job Title: Call Center Team Leader (English/Mandarin Speaker)
Contract Type: Permanent
Location: Wellington, New Zealand
Industry:
Reference: 0-9468-202-PZ
Contact Name: Patrick Zimonczek
Contact Email: patrickz@agoge.nz
Job Published: July 15, 2020 09:57

Job Description

We have a really exciting opportunity for an experienced Team Leader to help grow and shape a newly formed team in a new Wellington CBD call center.

Our client works in the financial services sector with customers in the UK and China so we are looking for a culturally diverse leader who is fluent in Mandarin and English to provide top quality customer service to this customer base!

The benefits:
  • Permanent position
  • Wellington CBD based with easy transport access
  • $70,000 p/a
  • Full time hours
  • Excellent opportunity to showcase your team leader skills!
  • Natural career progression - as the new team grows, so does your career!!!

    Key responsibilities:
  • Leading a team of three to deliver top quality customer service
  • Support junior members of the team to achieve and support customer queries through inbound and outbound calls
  • Lead by example to motivate and empower your team to take the right actions for the customer
  • Support your team organise and prioritise workloads to achieve together
  • Managing customer queries using multiple computer systems - you will need to be computer literate, however training of specific systems will be provided
  • Act as point of escalation to help your team navigate complex situations effectively

    What we are looking for:
  • Excellent verbal and written communication in Mandarin and English
  • Previous experience in a Team Leader role
  • Previous experience working in the financial sector would be beneficial
  • Have a 'get it right first time' approach to problem solving
  • Adapt to situations as they arise, listen, and provide effective solutions for your team and customers
  • A leader who inspires their team to grow individually, whilst also managing them to achieve targets as a team

    We're interviewing NOW! Make sure you get your application in today for this great opportunity with a global company who will help grow your professional skills!


    Applicants for this position should have NZ residency or a valid NZ work visa
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