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Customer Service Representative & Administrator

Job Title: Customer Service Representative & Administrator
Contract Type: Permanent
Location: Hamilton, New Zealand
Industry:
Salary: -
Reference: 7571-2505-200-LS
Contact Name: Lisa Shaw
Contact Email: LisaS@agoge.nz
Job Published: March 24, 2022 08:05

Job Description

We have an exciting new opportunity for a Customer Service Representative to come on and join our great Hamilton team!

In this role, you’ll be joining a tight-knit, high performing team, with a great culture. Looking after our customers, and ensuring DIFOT targets are met is most of the role, although you will support the quality assurance needs of the business as time permits.

What you’ll be doing:

  • This is a varied role entailing a range of administrative / customer service related tasks! A few of these tasks include:
  • Build on already established, strong relationships to deliver outstanding customer service to our corporate customers
  • Manage customer forecasts to provide accurate information for capacity planning in the plant
  • Liase with the sales team to ensure customer needs are met
  • Write clearly understood reports for customers.

    You’ll also engage in creating new product specs, manage rework stock, follow up on any blocked invoices and other administrative / customer service tasks.

    Benefits:

  • Competitive industry pay rates, negotiable based on previous experience level.
  • Flexibility of hours for the right candidate, with some WFH possible
  • Full time, permanent position (Mon-Fri)

    Position requirements:

  • Demonstrated customer service experience (preferably in FMCG)
  • Excellent written and verbal communication
  • Ability to take initiative, providing rapid response to issues and to manage priorities
  • Intermediate to advanced Microsoft Excel skills

    We’re likewise looking for someone who is able to think analytically, communicate well and work effectively in a team environment!

    If you fit the above criteria, we’d like to hear from you! Apply Now! We look forward to hearing from you!

    Applicants for this position should have NZ residency or a valid NZ work visa
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