COVID-19 Alert Level Support Information

COVID-19 Coronavirus

We know that times like these can be unnerving. We want you to know that we are here to support you. Whether it's providing you advice on current COVID-19 updates, helping you to plan for the upcoming weeks,  listening to concerns about your work, having conversations with your onsite manager, or ensuring that you have the right amount of time to recover should you become unwell.  

We have set up a dedicated freephone Onsite Staff Support Line which you can call on 0508 926 825 or text 021 226 3770 for any concerns you have during this time.  You should still continue to follow the Ministry of Health guidelines to protect and prevent the spread of the virus.

We are here for you. You matter to us. Whatever we can do to help reduce stress and worry, we will. These aren't just words, this is our promise to you. 


Call Agoge's COVID-19 Onsite Staff Support Line on 0508 926 825 or text 021 226 3770

Update following 12th August lockdown announcement: 

COVID-19 Alert Level 3 | Auckland 

  • Our staff are still available to support you with anything you need by phone. You can contact your Agoge Manager directly on their phone number, or, by calling our COVID-19 Support Line on 0508 926 825.
  • Onsite staff with clients who are Level 3 Essential Services will receive a letter from us today confirming your employment. If you are unsure if you should be at work or are unwell, please contact your Agoge Manager directly ASAP. 
  • Our team will be working remotely throughout this time and our Manukau office will be closed whilst we are at alert level 3. Please do not attempt to visit our office during this time.
  • We will be completing ALL interviews and meetings via video call, which our Agoge Team will arrange with interviewees. 

COVID-19 Alert Level 2 | All other regions (not Auckland) 

  • Our staff are still available to support you with anything you need by phone. You can contact your Agoge Manager directly on their phone number, or, by calling our COVID-19 Support LIne on 0508 926 825
  • Our branches are by appointment only during Level 2, to minimise the number of people in our offices and allow time for our staff to disinfect our premises before the next appointment.
  • Our first priority is to keep jobseekers safe, so where possible we will complete interviews and meetings via video call, which our Agoge Team will arrange with interviewees.  Please do not attempt to visit our office during this time without prior appointment booking on 0800 42 46 43.

Feeling unwell or been in contact with someone who is symptomatic?

  1. Get in touch with your Agoge Manager directly, or via our Onsite Staff Support Line by calling 0508 926 825 or text us on 021 226 3770 ASAP. 
  2. Don't come to work, stay home. Tell whanau or friends that you are ill so they can support you without contracting the virus.
  3. If you haven't already, update your onsite manager. It's important we notify your Manager as quickly as possible to ensure we can trace other people you may have been in contact with.
  4. If you are feeling so unwell you are unable to call / text, please ensure someone calls on your behalf. 

Frequently Asked Questions:

  • How are you supporting jobseekers to find work who do not want to visit their local branch? All of our jobs are posted on and our Facebook page. We are also continuing to offer interviews and pre-employment discussions via video call. And as always, you can still discuss personal circumstances by calling us on 0800 42 46 43.
  • I think I'm at risk of being infected or need to provide you an update on my COVID-19 circumstances. Please call our dedicated helpline on 0508 926 825 or your Agoge Manager. If you are at risk of catching COVID-19, have traveled overseas in the last 14 days or know someone who has, or you are living with someone who is sick or in self-isolation, please DO NOT go onsite until you have spoken to us.
  • Will I get paid if I need to take time off due to COVID-19?  We will take a steer from the Government to ensure our staff are supported financially in line with any COVID-19 payments as and when they are released from the Government. If you are concerned about your financial situation due to COVID-19 or understand what options are available, please call our dedicated helpline on 0508 926 825.
  • Where can I find the latest updates on COVID-19? The latest Government and news updates can be found on the Ministry of Health website along with information on Self Isolation guidelines. We are also happy to provide you updates and keep you informed through our dedicated helpline number 0508 926 825.
  • What is an essential services client? Essential services are the businesses that MUST keep running during all lockdown levels in order to provide essential services to the country. The Government has specified who these services/businesses are, we do not have an influence on this. These include emergency services, banks, and supermarkets. There are several clients which support these services in the supply chain, these could be the packaging of the food or distribution warehouses or couriers. We provide letters for onsite staff who are working in essential services. These letters are in the event level 3 or 4 is reinstated, and you are stopped by police on your way to work, you can validate why you are not staying home. If you are an essential services worker and your region is in level 3 or above, and you have not already received a letter, please contact us on 0508 926 825 immediately.
  • If I am offered a redeployment role, do I have to take it? No, we will never make you do anything you are uncomfortable with. However, if we can match you to another role and you choose not to take it, we will need to discuss your payment options for this period. Your Agoge Manager will be able to advise you of this if they offer you redeployment.
  • COVID-19 is making me / my family anxious and I'm having trouble processing my thoughts or thinking clearly. We understand how these situations can affect mental health. It's so important to talk about your worries. Saying them out loud to someone can create a relief. Bottling up your worries can cause more frustration, and this could lead to an unhealthy atmosphere at a time when you are already living with restrictions such as self-isolation. Talk to whanau about how you feel, the chances are a lot of them feel the same. It only takes one person to start the conversation. Your Agoge Manager and our staff on the dedicated helpline are also here to help you. Don't be afraid or feel shame from speaking up. We're all in this together.

What is COVID-19? from NZ Ministry of Health

COVID-19 is a new illness that can affect your lungs and airways. It's caused by a virus called Coronavirus. There are simple steps you can take to protect your family / whanau.

Symptoms of COVID-19

  • a cough
  • a high temperature (at least 38°c)
  • shortness of breath
  • sore throat
  • sneezing and runny nose
  • temporary loss of smell. 

These symptoms do not necessarily mean you have COVID-19. The symptoms are similar to other common illnesses such as cold and flu. However, infections with mild symptoms such as cold-like symptoms or no symptoms are likely, but it's not known how common this is.

If you or someone you know is unwell and present symptoms of COVID-19,  call Healthline on 0800 358 5453

How to protect yourself and others

COVID-19 is spread through droplets from one person to another, so these basic hygiene tasks are so incredibly important to protect and prevent the virus from spreading:

  • Wash your hand with soap and water often - wash them like you're trying to wash the virus away 
  • Cough and sneeze into your elbow, or by covering your nose and mouth with tissues
  • Put used tissues in the bin or a bag immediately - try not to touch anything else until you have washed your hands!
  • Try to avoid close contact with people who are unwell and try to avoid handshakes and hugs including at work to be safe
  • Don't touch your eyes, nose or mouth if your hands are not clean or you have been in contact with someone else
  • Clean and disinfect touched surfaces and objects - if you share equipment with others at work also take care to disinfect these after you use - encourage your teammates to do the same and look out for each other!
  • The most important thing is if you feel unwell or have been in contact with someone who has the virus, stay home to prevent the spread and protect yourself and others. Call Healthline and self-isolate through advice from the Ministry of Health, a guidance link can be found below.

If you are advised by us, or Healthline to self-isolate even if you do not present symptoms, ensure you minimise time spent in social situations or in close contact with others such as friends or family.  Self-isolation is in place to protect you and others.

Useful links

- NZ Government website - Unite against COVID-19

MOH Factsheet: What you need to know about COVID-19 Translations - Chinese, Cook Islans Maori, English, Fijian, Gagana Samoan, Hindi, Lea Faka-Tonga, NZ Sign Language, Niuean, Te Reo Maori, Tokelau, Tuvalu.

- Ministry of Health - COVID-19 (novel coronavirus)

- Ministry Of Health Self-isolation guidelines

- Healthline Support Line - call 24/7 on 0800 358 5453